Riola takes a party from first enquiry to signed contract, paid deposit and a packed truck — without the spreadsheet, the separate e-sign tab, and the group chat where everyone forgets who has the big ball pit.
No sales call, no credit card — the booking flow behind that button is the real product, running live.
Maya R.
Backyard birthday · Sat, Jun 14
One login instead of five
Everything in the job
Most booking tools stop at taking the money. Riola keeps going — through the contract, the waiver, the equipment on the shelf, and the crew loading the van on Saturday morning.
Customers pick a package and a date against what you actually own. Submitting a request places a soft hold, so the same ball pit is never promised twice.
Approve a request and the contract and deposit invoice go out together. The customer signs in the browser — no account, no app, no printer.
Take the deposit up front and the balance before the event. Paying flips the booking to confirmed on its own and hardens the equipment hold.
Every package is tied to real equipment. Availability is computed from what is already committed, so an overbooked Saturday simply stops being offered.
Quotes, contracts, reminders and the customer’s replies land on the booking itself — not in whichever staff inbox happened to send the last email.
Balance-due nudges, event reminders, waiver invites and thank-yous go out on schedule, and never twice to the same person.
Availability
Availability isn’t a date you tick off — it’s the equipment behind the package. Riola holds the actual items when a request comes in, and releases them if the request goes stale.
Availability · Sat, Jun 14
Soft play set A is fully committed — that date stops offering it.
Getting paid
Deposit at booking, balance before the event, both on the same invoice trail. Card payments confirm the booking without anyone watching an inbox.
Invoice #1042
Paid$490.00
Deposit $245 · Balance $245
How it works
A customer picks a package and a date on your booking page. The request arrives with the equipment already held.
One click sends the contract and the deposit invoice. They sign and pay from the link — usually before you’ve put the phone down.
The booking confirms itself, the hold goes hard, and the event date shows up on the warehouse pull list with every item on it.
Why Riola
Riola came out of running a soft play rental business, not out of a product meeting. Every screen exists because a Saturday went wrong without it — a double-booked ball pit, a deposit nobody chased, a waiver that turned up unsigned at the party.
Take a booking end to end and see where it lands — the same flow your customers would walk through.
Try the booking flow